Outreach Support

Our Outreach Support Workers are here to offer you practical and emotional support, empowering you through your journey to become free from domestic abuse or safer within an existing relationship.

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About Outreach Support

An Outreach Support Worker provides a specialist service to victim-survivors experiencing domestic abuse who are at medium risk of harm. 

We are not part of the police or courts, which means we are a totally independent source of support to advocate for you. Our main aim is to help you, and your children, reach a greater level of safety. We can offer you support and advice, tell you your options, inform you of your rights and bring together the necessary agencies.

"I'm so glad I turned up to Rising Sun that day, you ladies have been amazing. Knowing that I have someone to talk to, to get me through this has been what's got me through so thank you."

How can an Outreach Worker help me?

Our team of Outreach Workers are here to support you as you move towards becoming free from domestic abuse. Her role is to support you in increasing your safety, through offering practical and emotional support from the first report to the police or other agencies, to leaving an abusive relationship and beyond. She will also advocate on your behalf with other agencies, including police, refuge, health service, schools and victim support, to ensure that your voice is always heard.

An Outreach Worker can:

  • Help you recognise and understand the risks of domestic abuse 
  • Explore and explain your rights and options
  • Empower you to feel in control of your journey to be free from abuse
  • Help you develop a personalised safety plan to reduce the risk of harm to you and your children
  • Offer advice and guidance on criminal and civil remedies available to you 
  • Support you through criminal prosecution, explaining the process and legal jargon
  • Work with other agencies to help increase your safety
  • Inform you of your options if a case does not proceed to court
  • Ensure agencies work together to help keep you safe, keeping your voice and needs at the centre of all support
  • Empower you to make your own decisions that are right for you
  • Refer you onto further services to continue accessing support

How does it work?

Receiving support from a Rising Sun Outreach Worker is completely free for victim-survivors experiencing domestic abuse. If you live in Canterbury, Ashford or Folkestone & Hythe, are 16 or above, and are considered medium risk, you can be referred into our service by a professional, friends & family or by yourself.

Your referral will be processed by our team and your allocated Outreach Worker will be in touch. The support will mostly be provided over the phone, and part of your safety plan will include arranging these phone calls safely. If it’s safe to do so, you can arrange meetings with your Outreach Worker in safe and confidential spaces at community spaces or at our weekly One Stop Shop.

The length of support by an Outreach Worker is different for everyone, they will be by your side as you move towards rebuilding your life. Once you’re in a place of safety, the support will come to an end. If you continue to need support, your Outreach Worker can refer you into further support such as our Group Programmes, our Support Café, or to Victim Support. 

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Frequently Asked Questions

Outreach Workers are experts in domestic abuse, prioritising your safety in every aspect of their work through practical and emotional support.

Yes, all of Rising Sun’s services are provided to victim-survivors free of charge.

Rising Sun is a registered charity, working to provide lifesaving support to adults and children experiencing and surviving domestic abuse. We are incredibly grateful to our funders and supporters who enable us to provide our specialist services for free. 

If you’re able to help us to continue being here for more victim-survivors in the future, please consider donating today.

Outreach Workers support adults experiencing domestic abuse who are considered to be of medium risk of harm, whereas IDVA’s support adults considered to be at high risk of harm. Outreach Workers will empower you through your journey to become free from domestic abuse or safer within an existing relationship.

When you are referred to Rising Sun by a professional, they will complete a DASH assessment with you. A DASH assessment will identify and assess risk following disclosures of domestic abuse, stalking or honour-based violence. If you self-refer into Rising Sun, a member of the team will call you to complete a DASH with you.

If you score 9-14 on a DASH assessment, you will be considered medium risk.

The DASH risk checklist is used to identify and assess risks when a potential victim discloses domestic abuse, ‘honour’-based violence or stalking. The questions in the DASH are based on extensive research about domestic abuse.

A DASH aims to enable frontline professionals to identify the level of risk that you are experiencing. 

A completed DASH becomes part of your active record, and provides a shared understanding of risk. The checklist ensures that assessments made about high risk cases are defensible and based on evidence.

The length of support by an Outreach Worker is different for everyone, they will be by your side as you become free from abuse or are safe within an existing relationship. If you continue to need support, your Outreach Worker may refer you into a Group Programme, our Support Café, or to Victim Support.

Rising Sun Outreach Workers are professionally trained to provide a specialist service to adults experiencing domestic abuse. Although they have an understanding of the legal system surrounding domestic abuse, they are not legally trained and therefore cannot offer legal advice. 

If you require legal advice, you can attend a Rising Sun One Stop Shop where a local solicitor will be available in person, or over the phone, to give you legal advice. 

We understand that the court system can be incredibly overwhelming. Your Rising Sun Outreach Worker can support you through your court proceedings, helping to explain the procedures, legal jargon and keeping you up to date. Unfortunately though, our team isn’t able to attend court with you.

If suitable however, your Outreach Worker can refer you to SATEDA, a domestic abuse charity in Swale, who have a  Support 2 Court team to come with you to hearings as McKenzie Friends (court guides/mentors) in Canterbury, Dartford, Maidstone and Medway Courts.